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Motorola Takes Customer Service to the Next Level with Moto Tweet Fleet in New York

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[ad#ad-1]Motorola has got a new take on customer service for the Moto X with Moto Tweet Fleet, starting out in NYC. Which takes customer service to a whole new level. This program aims to infuse social customer support and real-time response to consumers on the street. As a company, Motorola puts people first and is using this as an opportunity to take customer service to a new level.

Here’s how it works:

Using hyper-local analytics, Motorola can pinpoint people in select New York neighborhoods who are publicly sharing their thoughts on Twitter and respond to their individual needs. Whether it’s coming to the rescue for dead batteries, someone who needs directions, or helping satisfy mid-day cravings, the fleet is on call to help address everyday gripes and complaints.

This troupe of brand ambassadors can be found throughout the city or online at @MotoTweetFleet. New Yorkers and tourists alike can simply tweet the Fleet between 11 am-7 pm ET daily using #MeetMoto and the ambassadors on duty spring into action. While engaging with the Tweet Fleet, consumers can demo the newly released Moto X, and even customize their own via the Moto Maker online studio.

This beta launch of the Moto Tweet Fleet pushes the boundaries to redefine what customer support can be and demonstrates Motorola’s focus on the consumer. While New York City was selected as the beta launch for the program, there are also plans to scale to Chicago soon!

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